Warranty Coverage

💞 What Does the Hershelf Guarantee Cover?

We provide support for the following situations:


  • The product arrives broken, damaged, or faulty

  • You receive the wrong item

  • The item is missing stones, bent, or has visible defects

  • The product received is different from what was shown

Our goal is to make sure you receive exactly what you ordered — in perfect condition.

📸 What You Need to Do

If you receive a faulty or damaged item, just follow these steps:

  1. Take clear photos or a short video showing the issue
  2. Send the proof to our official WhatsApp support:

    📱 0314-5766675
  3. Include your order number and name for faster verification
  4. Our team will review the claim and get back within 24–48 hours

What Happens After Your Claim is Approved?

Once we verify your case(typically it takes 7-14 business days), we will offer you one of the following:

✔ Replacement

We may send you a new piece of the same item at no extra cost.

✔ Refund

We may refund your amount through your preferred method.

✔ Store Credit

In some cases, we may offer store credit for future purchases.

Still confused? Just contact team Hershelf!!!

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