FAQ's

✨ Your Questions, Answered

💍 1. Are Hershelf rings real silver or gold?

No, We offer premium imitation jewelry crafted with high-quality materials

Our pieces are made to look luxurious, last long, and stay shiny without tarnishing quickly.

📦 2. Do you offer Cash on Delivery (COD)?

Yes!

We offer Cash on Delivery (COD) all across Pakistan.

🚚 3. How long does delivery take?

Delivery usually takes:


  • 2–4 working days for major cities

  • 3–7 working days for other areas

During sales or high-volume weeks, slight delays may occur.

💳 4. Do you accept online payments?

Yes, we accept:

  • Direct Bank transfer Payments.
  • Jazz Cash/Easy paisa wallet transfer.
  • Card Payment.

💞 5. What if the product arrives damaged or faulty?

Please refer our warranty policy.

📸 6. Do the products look exactly like the pictures?

Yes - all product are real - However, slight differences may occur due to:

  • Camera lighting
  • Screen brightness
  • Angle variations

We always ensure the product you receive matches what you see - plus before checkout you can ask the Hershelf team for more photos of the product you chose.

🌧 7. Can Hershelf jewelry get wet?

Our jewelry is water-resistant, but not waterproof.

To maintain shine:

  • Avoid showering or swimming with it
  • Keep away from perfumes, lotions, and chemicals
  • Store pieces in a dry place

Proper care = longer life & sparkle.

🔁 8. Do you offer exchanges?

Exchanges are only offered for:

  • Damaged items
  • Wrong product received

We do not exchange for:

  • Change of mind

Always double-check product details before ordering.

🚫 9. What is your return policy?

Returns are only accepted if the item arrives:

  • Faulty
  • Broken
  • Incorrect

Proof must be sent within 48 hours of receiving your parcel.

📱 10. How do I contact customer support?

You can reach us anytime at:

📱 WhatsApp: 0314-5766675

📩 Instagram DM: @hershelfpk

Response time: 1–24 hours depending on workload.

🎁 11. Do you offer gift packaging?

Yes!

We offer cute & elegant gift-ready packaging on selected items.

Stay tuned to hershelf Instagram as we will soon launch an entire entre of packaging varieties.

Keep an eye on product descriptions for packaging options.

⭐ 12. Are your products hypoallergenic?

Most Hershelf pieces are skin-friendly and suitable for sensitive skin.

If you have specific allergies, message us before placing your order.

🛍 13. How can I track my order?

Once your parcel is dispatched, you’ll receive a tracking number via:

  • WhatsApp
  • Email

You can track your parcel anytime.

💗 14. Why choose Hershelf?

  • Premium imitation jewelry
  • Skin-friendly materials
  • Fast delivery
  • Customer-first support
  • 1000s of satisfied customers

We focus on quality, beauty, and trust.

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